Please note - the descriptions given below represent our opinion for each grade. You will always get good parcels and bad parcels when dealing in return goods. We can not offer any form of guarantee on individual parcels and we do not accept returns on any goods

If you are not sure please ring us before you buy or come along to the warehouse to view the stock

Telephones

These grades are specific to our telephone stocks for other stocks please see below

A Grade Telephones: - This stock may contain Brand New and Tested Telephone Stock.

Hi Grade (B Grade) is 100% Picture Boxed Catalogue Returns

Premium Grade (B + C) is @ 70% Picture Boxed Catalogue Returns

As Found (C Grade) is all bagged Catalogue Returns

Grades for All other Stocks

A Grade

A These are items removed from either the warehouse or shops of a number of mail order and catalogue return companies. In general they are all thought to be 100% but you can get the odd shop soiled or warehouse damaged item within a parcel. Even as A Grade you may get some damaged items and we do not offer any guarantee on these goods. You will also find that the retail values of these items can be 6 months to a year or more old. This is due to the fact the line has been held ready for disposal at the price it was selling for at the time, no adjustment is made once the item is cleared

Clearance These are items that have been cleared from either the retail stores or warehouses of many different retailers. They can include shop soiled or box damaged goods. We also find in some cases that the retail values of the items may be out of date as many clearance items are older by nature. Overall they represent excellent value for many but they are not sold as brand new goods.
Box Damaged Box damaged goods tend to come in parcel lots. These are normally goods that have been damaged in transit or within the warehouse of the mail order company and have been cleared to us.

B Grade B Grade stocks are raw customer returns. As such you will find a large range of conditions which will vary pallet to pallet. Within a pallet you can get items that have been smashed, damaged in transit, have parts missing or have simply been returned because they are not wanted. There is not set amount of good to bad in any pallet, they are simply listed by the mail order companies until they fill a pallet.

C Grade C Grade goods are items which are known to have a fault of some form. These are mainly found in our Audio pallets and could be either an electrical or cosmetic. It could be either a major fault where the item is only useful as parts or it may be cosmetic fault that can be rectified fairly easily. These pallets are prices accordingly and we only advise customers able to make repairs purchase these lots.

Grade 1 Grade 1 stocks are mainly clothing & footwear but can also be found in Mixed and Household goods. They are all customer returns which have been checked and have either no fault at all or very minor faults that may need a repair. Whilst the system is very good it is always possible to get an item with the Grade 1 which should really be Grade 2, if this happens there is nothing we can do. It is simply part of dealing with graded returns

Grade 2 Grade 2 stocks are once again mainly clothing & footwear but can also be found in Mixed and Household goods. They are simply the returns which have been checked as damaged, washed or worn when returned. They are sold at a very low rate and we currently have a waiting list for the parcels. Any that do become available are added to our site.